SMS Messages
What are SMS messages
Short Message Service (SMS) is the standard technology used to send text-only messages between mobile devices. Unlike internet-based messaging apps, SMS relies on your phone's cellular network, meaning it works anywhere you have cell service without needing a Wi-Fi or data connection
When to use SMS messaging in your journeys
Use SMS messages for simple, urgent, or universally accessible communications (like shipping updates or short alerts), and to guarantee delivery without an internet connection.
It works on virtually every mobile phone, including older devices, making it perfect for transactional notifications, OTPs (One-Time Passwords), and appointment reminders
Prerequisites
To create and use SMS messages in your environment you need
- an SMS plugin to send out the messages. Contact your Zeta representative to get more information.
- an SMS endpoint set up for your environment
Permissions
- To create, edit, validate or save SMS messages in the Content editor you need access permissions to the SMS channel. This is set up in the Admin config tool.
- To preview and test SMS messages, you need read-only permissions.
- To publish or delete SMS messages, you need publish rights.
- To use an SMS message in a journey, you need publish rights for SMS content.
