October 22 2026, 26.22

Lightbox control and re-evaluation API

AVAILABLE TO ALL CUSTOMERS

Background

Previously, Grow could only evaluate Lightbox display rules when the Experience was initially loaded. This made it difficult to respond to changes in website activity or customer information without refreshing the page.

Solution

We've introduced new JavaScript API capabilities that allow developers to open, close, and re-evaluate Lightboxes when website activity or customer information changes.

This enables more responsive, personalised Lightbox experiences that adapt to customer behaviour without requiring a page refresh.

For more guidance, see our Lightbox API guide.

 

October 20th 2026, 26.21

Placement Manager

AVAILABLE TO ADMINS ONLY

Background

Previously, when publishing Experiences within Grow as a lightbox or web embed, users were required to manually add a separate embed code to their webiste for each Experience, with no way to control which Experiences took priority when multiple were eligible to display.. This would make it harder to manage multiple Campaigns, sometimes causing conflicts with how they are displayed on your site.

Solution

The Grow Placement Manager allows you to group together Experiences that you want to load on your website. Grow then provides an embed code that you can add directly to your website code, or add to your Google Tag Manager account.

What it looks like in Grow

You can set up your Placement Manager via the Manage Channels page:

Hover over the cog icon in the top banner. Select Manage Channels from the drop down menu.

Select the channel that you want to use, or create a new one.

Click Setup New Placement Manager

For more information on how to set up your Placement Manager, you can see our guide.

Here, you also can easily prioritize the order in which Campaigns are shown to ensure they are shown when you need them to be.

The status page provides you with regular updates regarding the status of the Grow platform in the event of a major system incident in your region. In this article we’ll explain the information you will see and how to subscribe to the Grow notification system to receive regular updates on the platform status, which we highly recommend to all users.

Click here for the Platform Status page.

For more information on the Platform Status page, including signing up for notifications, see the Platform Status documentation.