Version June, 2026

Browse Abandon templates can now be triggered multiple times

AVAILABLE TO ALL CUSTOMERS

Background

The Browse Abandon Moment enables you to re-engage customers who browse your website but leave without converting. Previously, this interaction could only be triggered once per customer, limiting opportunities to encourage conversion over time.

Solution

You can now configure the Browse Abandon Moment to trigger multiple times, based on a delay interval of your choice. This allows you to re-engage customers at strategic moments after their initial visit—for example, after 24 hours or several days—helping increase the likelihood of conversion.

To maintain a positive customer experience, it is recommended to use this capability thoughtfully and avoid excessive messaging that could lead to marketing fatigue.

What it looks like in the solution

The Browse Abandon template now includes a new option Re-trigger delay.

You can choose from a predefined list of values to set the delay after which the Moment can be triggered again. Possible values are:

• After 1 hour
• After 24 hours
• After 3 days
• After 7 days
• After 14 days
• After 30 days

If you want the Moment to be triggered only once, select No re-entry.