Program Setting Category - OLO

The OLO Category includes the following Program Settings.

Save OLO Order ID as Order Unique Identifier

This Program Setting saves OLO order identifiers as globally unique identifiers for Loyalty Order records, eCommerce, and point-of-sale (POS) Integrations. This feature allows brands that have OLO integrations to capture the OLO order ID in Loyalty as a unique key which can prevent duplicates if the OLO orders are submitted to the POS system and then transmitted to Loyalty in a retro claim file feed.

Additionally, using this feature will prevent duplicate Order records from being created as long as the retro claim file feed includes the OLO order ID in the order global unique identifier (guid) column, and guid is used as a match by option in the import definition. With this configuration, the system will check the imported guid value against all existing Orders, and prevent creating a new Order if the same OLO order ID was used by an existing Order.

To enable this Program Setting:

1. On the Program Settings screen, search for and select the Save OLO Order ID as Order Unique Identifier setting.

2. From the Value drop-down menu, select True.

3. Click Save.