Program Setting Category - Global

The Global Category includes the following Program Settings.

Time Zone in Relative Periods

Optionally, you can configure the platform to utilize a “relative” time zone when calculating Offer expiry times. Your loyalty program Members register with the program in the specific time zone according to their residential address. However, for programs that operate across multiple time zones, redeeming an Offer could take place in a different time zone. If an Offer is being redeemed in a different time zone than the Member’s residence, the exact expiry date/time can be adjusted accordingly.

By default the relative time zone is set to UTC, so the platform will expire objects like Offers, Rewards, and Gift Cards on the expiration date at 23:59:59 UTC. This configuration may be undesired though. For example, a Member in Central Standard Time (UTC-6) in the U.S. would have their Offer expire at 17:59:59 CST. To provide a better experience for their Members, brands typically configure the Relative Time Zone feature to the westernmost time zone for their program, and so Offers continue to be redeemable throughout the last day of the Offer period.

To set the Relative Time Zone: 

  1. On the Program Settings screen, search for and select the Time Zone in Relative Periods setting.

  2. From the Value drop-down menu, select the desired time zone.

  3. Click Save.