Working with Handlers

Within an SMS Keyword, a Handler refers to a workflow comprising one or more actions that get executed when a Member texts a specified Keyword to your Short Code. A Handler can optionally execute multiple actions, and an SMS Keyword can optionally include multiple Handlers.

The platform supports the following Handler actions:

  • Create Visitor Account: If an unknown individual texts the keyword to your Short Code, create a new Member Profile, and tag it as a "Visitor."

  • Set Member Attribute: Populate a Member Attribute.

  • Assign Place: Assign a Place to a Member.

  • Set Nearest Place: Assign a Place to a Member based on a ZIP code the Member provides in an inbound SMS message.

  • Issue Offer Coupon: Issue an Offer Certificate Code to the Member.

  • Grant Digital Reward: Grant a Reward to the Member.

  • Create SMS Response: Send a reply to the Member. Optionally, the platform can be configured to send this reply, even if the Member has opted-out of the SMS channel. This configuration is controlled by a Program Setting named Execute Actions and Respond to Opted-Out Members. See Program Setting Category - SMS for more information on enabling this feature.

 Add a Handler to a Keyword Define an Action for a Handler Delete a Handler