Delete an SMS Keyword

To keep your Loyalty instance uncluttered, the best practice recommendation is to delete unneeded or test SMS Keywords. The deletion process is permanent and irrevocable; you can’t later restore a deleted SMS Keyword.

To delete an SMS Keyword:

  1. Select Campaigns from the top navigation bar, then select Campaigns > Inbound SMS from the side navigation menu. The Inbound SMS screen is displayed.

  2. Search for and select the desired SMS Keyword (see Search for an SMS Keyword for more information on the available search options). The SMS Keyword Details screen is displayed, with the Definition tab selected by default.

  3. Within the header area, click the Edit icon. The Edit Inbound SMS pop-up window is displayed.

  1. Click Delete. A confirmation dialog box is displayed; click Confirm.