Reissue a Reward Certificate Code

A Reward Certificate Code is a one-time use code that is associated with a Certificate-type Reward. If a Member redeems the Reward by spending the required Metrics, the platform assigns them one of the Reward's unused certificate codes. The platform creates a Redemption (also known as a Reward Response), which references the certificate code that the Member received. The Member can then use this certificate code, such as to claim a digital download, or to gain some other discount or benefit.

For Certificate-type Rewards, the platform lets you reissue a new Reward Certificate Code to the Member who redeemed the Reward.

To reissue a new Reward Certificate Code to a Member from the Member Details screen:

1. Select Members from the top navigation bar, then select Members > Members from the side navigation menu. The Members screen is displayed.

2. On the Members screen, search for and select the desired Member (see Search for a Member for more information). The Member Details screen is displayed with the Metrics tab selected by default.

3. Select the Redemptions tab.

4. Optionally, search for the desired Redemption. See Member Details Tab Overview - Redemptions for more details on the available search options.

5. Next to the desired Redemption, from the Action drop-down menu, select Re-issue. A confirmation dialog box is displayed; click Confirm.