Grant an Award

An Award refers to a Reward granted to a Member, without the Member having to deduct any of their Metrics. An Award is essentially a "free" Reward, as opposed to a Redemption, which is a Reward that a Member earns and purchases with the appropriate number of Metrics.

From the Member Details screen, you can grant an Award to the currently selected Member.

The Reward must have a status of Published before you can manually grant it as an Award to a Member. See Publish a Reward for more information.

To grant an Award to a Member from the Member Details screen:

1. Select Members from the top navigation bar, then select Members > Members from the side navigation menu. The Members screen is displayed.

2. On the Members screen, search for and select the desired Member (see Search for a Member for more information). The Member Details screen is displayed with the Metrics tab selected by default.

3. Select the Awards tab.

4. From the drop-down menu, select the Reward that you want to grant as an Award. This menu is populated with all the Published Rewards in your account.

5. Click Grant Awards. The Edit Award pop-up window is displayed.

6. The Reward drop-down menu is populated with the Reward you selected above. Optionally select a different Reward.

7. Optionally, check Auto Claim Upon Award. If checked, the Award will automatically move to a status of Claimed.

8. Optionally, in the Reason text field, enter the reason for granting this Member the Award.

9. Select the desired Effectivity option:

   • Always: The Award is always available and does not expire.

   • Schedule: The Award is available only within a certain date range. Enter the start and end date / times, and select a time zone.

10. Click Save.