Delete a Redemption

The platform allows you to delete a Redemption from the Member Details screen. Note that when you delete a Redemption, the platform does not automatically credit back any Metrics that the Member spent to redeem the Reward.

To delete a Redemption from the Member Details screen:

1. Select Members from the top navigation bar, then select Members > Members from the side navigation menu. The Members screen is displayed.

2. On the Members screen, search for and select the desired Member (see Search for a Member for more information). The Member Details screen is displayed with the Metrics tab selected by default.

3. Select the Redemptions tab.

4. Optionally, search for the desired Redemption. See Member Details Tab Overview - Redemptions for more details on the available search options.

5. Next to the desired Redemption, from the Action drop-down menu, select Edit. The Update Processing Status pop-up window is displayed.

6. Click Delete. A confirmation dialog box is displayed; click Confirm.